Refund policy

Refund policy at CloudFly is seen as a way to help customers feel more secure to experience the service at CloudFly. Within 10 days, if the customer is not satisfied with the quality of the service, you can request a refund.

Refund support service

Only the following services can claim a refund:

  • Cloud Server
  • Load Balancer

Refund Policy

  • Customers will be refunded 100% within 10 days from the date of service payment.
  • CloudFly does not offer refunds for services canceled due to Service Policy violations.
  • CloudFly refunds only when a customer submits a refund request.
  • For bills under 100,000 VND, the refund amount will be added to your account balance at CloudFly. You can use this balance to register or renew other services.
  • Refund time will be from 1 to 10 days depending on the customer's bank or payment gateway when paying for the service.
  • If the time to request a refund exceeds 10 days and is not more than 30 days from the date of service payment, CloudFly will refund the remaining usage time to the prepaid balance of the customer account at CloudFly. This balance can be used for registration, service renewal and is not redeemable for cash.
  • In the event that a refund request is made outside of the 30 days available for the above policy, we reserve the right to refuse the above refund request.

Refund fee

In order to ensure the balance of interests of both parties, we apply the refund policy as follows:

  • Refund via MoMo: Free
  • Refund via PayPal: Free
  • Refund via Bank transfer: Customers bear transaction fees
  • Refund via OnePay (Domestic ATM Card/International Visa/Master/JCB): Refund via wire transfer and customer bears OnePay transaction fees.

Refund method will be equivalent to your payment method paid at CloudFly.

Instructions for requesting a refund

Before submitting a refund request, customers must make sure that you have backed up all the above data stored on the CloudFly system. Customers send refund request via <a href=https://my.cloudfly.vn/tickets title=ticket><b>ticket</b></a> and send to <b>Sales Department<b> /b>. In the ticket content, the customer can write the reason if you want. CloudFly is looking forward to receiving your comments, so if possible, please let us know where we are not serving so that the service can be improved more and more. Then within 24 hours, Sales Department will respond and support you with a refund. Hopefully with this policy at CloudFly, customers can enjoy our service with peace of mind.